We are Newgent.

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Terms of Service

General

  1. We reserve the right to terminate services and licenses at any time for limitations listed in Terms of Service.

  2. Any situation not addressed by Terms of Service will be handled reasonably at the full discretion of Newgent Digital on a case-by-case basis directly with the client if necessary.

  3. Terms of Service are subject to change at any time without warning or notification and are immediately applicable to all products and services.

Licensing and Usage

  1. All products and services created by Newgent are the sole property of Newgent Digital.

  2. The buyer is granted a non-exclusive license/right to make use of the digital work on their personally owned property.

Trademarks and Copyrights

  1. You may not claim intellectual or exclusive ownership of any products or services created by Newgent Digital, modified, or unmodified.

  2. You are not allowed to redistribute, paid or unpaid, any products or services by Newgent Digital, modified or unmodified without consent from us.

Limitations

  1. In no event or circumstance shall Newgent Digital be liable for any damages (including, without limitation, damages for loss of data, customers or profit due to any form or issue or service interruption) arising out of the use or inability to use Newgent Digital’s products, modified or unmodified, even if we have been notified orally or in writing of the possibility of such damage.

  2. We do not offer free changes after the 72-hour post-implementation window unless desired by Newgent Digital.

Content and Conduct rules

  1. You agree that you will not use any of Newgent Digital products or materials for anything unlawful, harmful, threatening, abusive, harassing, tortuous, vulgar, obscene, libellous, or invasive of another's privacy.

Payments

  1. We require a 50% payment of the advertised or discussed pricing for any services or products prior to any completion unless disclosed otherwise.

  2. Services are not started until full payment is received and in a completed status with the payment gateway.

Privacy Policy

Your privacy is incredibly important to us at Newgent Digital. This privacy notice sets out details on the information we collect about you, how we keep it secure, who we share it with, and what rights you have in respect of that information.

  • We mainly use your personal information to provide our services to you, to meet our legal obligations, and to help improve our interests.

  • We only want to hold as much personal information as we need to do the above.

  • We want our personal information relationship to the reciprocal where we both benefit, not an exploitative one.

  • Where we share your data, we only do so with organizations who have a right to see it and who will use it fairly.

  • We take security seriously.

  • You can contact us at any time about anything relating to our privacy policy or the information we hold about you.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.We don’t share any personally identifying information publicly or with third-parties, except when required to by law.
Our domain may link to external sites that are not operated by Newgent Digital. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.Your continued use of our website will be regarded as an acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

Refund Policy

We reserve the right to keep the full payment and deny further support and service under these circumstances;

  • The client requests/demands a different level of service or upgrade to a previously approved service that has already been paid without paying cost difference at Newgent Digital's discretion.

  • Unusable products or services due to the client's choice to ignore possible incompatibilities do not constitute a refund.

The client requests the product, modified or unmodified, to be resent after being originally sent following a completed service;

  • Does not include modifications made by Newgent Digital during the 72-hour service window or later.

  • Mainly for a client who fails to utilize the products or services at the time of service completion and wants another copy of the current version(s) at a later date that exceeds the 72-hour support window.

The client challenges charges via the payment provider or payment gateway for funds without first contacting us;

  • Any form of forced refund/chargeback, with or without prior attempt to contact the seller, will result in legal pursuance for collection of lost funds and potential damages.

  • Clients are given options to receive refunds and by submitting payment for products and services, all clients universally wave the right to forcibly recover funds for any paid service, regardless of a client's personal expectations of said service, even if Newgent Digital is informed orally or in writing of said expectations.

  • We will pursue you legally (or via the payment providers' claims department) and you will be responsible for all fees, damages to property (including intellectual and digital) and/or penalties from financial institutions or legal fees (including, without limitation to, credit card companies, banks or lawyers).